Cancel your subscription

You can cancel a paid Tadbir subscription from account billing. Cancellation stops future charges according to the plan you are on.

Before you cancel

• Export or download any reports and invoice PDFs you need.
• Open Finance → E-invoicing and download all e-invoice originals as a ZIP. Tadbir is not a legal archive; keep your own copies before closing the account.
• Note which add-ons you use — you will re-select them if you return later.
• Inform colleagues who rely on Tadbir day to day.

Cancel a monthly or yearly plan

1. Sign in as Admin.
2. Open Account settings → Billing.
3. Click Cancel subscription (or open the Stripe customer portal and cancel there).
4. Confirm the cancellation.
5. You typically keep access until the end of the period already paid for. The confirmation screen shows the exact end date.

Cancel or end a one-shot period

One-shot access ends when the purchased period is over. You do not need to cancel a recurring charge. To stop earlier, contact support if an early end option is offered for your package; otherwise access simply expires on the stated date.

After cancellation

• At the end date, the tenant becomes inactive or read-only.
• Logging in may still be possible for a limited time to export data or reactivate.
• Check Billing for the available recovery options or contact support. An active or overdue paid subscription uses its existing billing record rather than a second checkout.

Need help instead of cancelling?

If pricing, modules, or seats are the issue, try changing plan or add-ons first, or contact support — often a smaller add-on set is enough.