Invoices and Stripe customer portal

Subscription invoices for your Tadbir account (what you pay Tadbir) are managed through the Stripe customer portal. This is separate from customer Invoices you issue inside the Finance module to your own clients.

Open the Stripe customer portal

1. Sign in as Admin.
2. Go to Account settings → Billing.
3. Click Manage billing (or Open customer portal).
4. Stripe opens in a secure page where you can:
   • View and download past invoices / receipts
   • Update the payment method
   • Update the billing email or company details used on receipts
   • Review upcoming renewals (for monthly/yearly plans)

Download a receipt

1. Open the portal as above.
2. Open the Invoice history (wording may vary slightly in Stripe).
3. Download the PDF for your records or accounting team.

Update payment method

1. In the portal, choose Update payment method.
2. Enter the new card or payment details.
3. Save. Future renewals use the new method.

Currency and tax

For a card subscription, Stripe works out the VAT from your billing address and VAT number. Review it before paying. If a receipt looks incorrect, update billing details in the portal or contact support before the next renewal.

For a subscription paid on invoice, Oloom emails the invoice. While payment is pending, use the invoice link on the signup pending page or in that email. The invoice shows no bank details: Oloom emails the payment instructions, and you can ask for them at contact@oloom-ai.com. Sponsored access has no Stripe portal until converted to paid.

Related

• Customer-facing Invoices you send to your clients: Create and send invoices
• Cancel your subscription