Trial expiry

The free trial does not require a card. Check its end date in Admin → Billing.

Before expiry

Administrators receive reminders three days and one day before a trial without a payment method ends. To continue, open Admin → Billing, choose Subscribe now, and complete Stripe's page (card, billing address, VAT number). This starts paid billing immediately.

Starting a trial does not reserve a promotion; the available offer is checked again when you convert.

If no payment method is on file

At expiry, business-module access is locked. This is not general read-only access: business reads and changes are blocked. Billing and the sign-in routes remain available so an administrator can resolve payment. Contact support if you cannot reach billing.

Do not rely on indefinite retention after a trial ends. Export records you need before expiry and contact Oloom about unresolved access.

Sponsored access is different

Sponsored access never charges or renews automatically. When its stated period ends, authorized viewing and exports remain available but business changes are blocked. See Plans and payment options for conversion to paid.