Field Service (FSM) overview

Field Service Management covers the path from a customer request to completed on-site work: Tickets, Work Orders, Assignments, scheduling, and technician execution.

Common tasks

• Tickets and work orders
• Scheduling and dispatch
• Technician day-to-day

Key terms

Term	Meaning
Ticket	Customer-reported issue or service request
Work Order	Unit of work to execute at a Site
Assignment	Links a Work Order to a time window and Technician(s)
Technician	Collaborator who performs field work