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Help and support
Ask the Tadbir team for help from inside the app and follow the conversation there. Every team member can open a request; Customer accounts cannot.
Self-hosted installations
Help & support is available in Tadbir Cloud only. For a self-hosted installation, use the support email Oloom gave you.
Open a request
- Open the account menu in the top bar and choose Help & support.
- Click New request.
- Enter a Subject and a Message: what you were doing, what happened, and what you expected.
- Click Send request.
The request gets a reference like SUP-2026-0042. Tadbir also sends the page you were on (without record IDs), your browser, and your screen size to help us understand the problem.
Follow a request
My support requests lists your requests with their status:
| Status | Meaning |
|---|---|
| Open | Waiting for the Tadbir team |
| Waiting for you | The team replied; read the answer and reply if needed |
| Resolved | The team closed the request. Reply to reopen it |
When the team replies, you get an entry under the bell and an email with a link to the request, both in your language. The email doesn't include the reply itself, so open Tadbir to read it. Answer with the reply box on the request.
Admins also see every request from their organization and who opened it. Only the person who opened a request can reply to it.
If your subscription is locked for billing or read-only, you can still use Help & support.