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Plans and payment options
Tadbir offers Essentials and Business, an optional Field Service Management (FSM) add-on, the Matjar till add-on, and extra named users. Essentials and Business include the same modules; their operational limits and capabilities differ. Matjar (standalone till) is a separate plan for a shop that wants only a till. The pricing page and checkout show the current details.
Payment options
| Option | How it works |
|---|---|
| Monthly card | Recurring monthly payment for the core plan and selected add-ons/users. |
| Yearly card | Recurring yearly payment. |
| Pay on invoice | For customers outside the EU. Yearly; Oloom emails the invoice, then the payment instructions. Activation follows Oloom's payment confirmation. |
| One-shot add-on | A single payment for the stated add-on period. Core plans require monthly or yearly billing. |
Prices exclude VAT. For a card payment, Stripe asks for your billing address and VAT number and works out the VAT for your country. No French VAT applies to an invoice outside the EU. Extra named users are selected one at a time, with the per-user price displayed.
An invoice paid on invoice shows no bank details: Oloom emails the payment instructions, and you can ask for them at contact@oloom-ai.com.
The billing page
Admin → Billing is built around one plan card: your plan, its status, the billing interval and the end of the current period. Below it are your named users, your add-ons, your tills, and the link to the Stripe customer portal.
Convert a trial to paid
- Sign in as Admin and open Admin → Billing.
- Choose Subscribe now. There is no billing form in Tadbir.
- On Stripe's page, enter your card, your billing address and your VAT number, and confirm. Billing starts immediately, without another trial.
Signup offers apply only to the first paid subscription, including conversion from an initial trial. They do not stack or apply again to an existing paid subscription.
Manage an existing paid plan
An active paid plan shows a direction to contact support for plan or interval changes; in-place plan changes are not available yet. Do not start another signup to change an existing subscription.
For an overdue subscription, use Pay open invoice to open the customer portal. A subscription paid on invoice that awaits payment shows Pending payment instead of another checkout.
Manage add-ons from the billing page — see Add or remove add-ons. Access updates after the change succeeds; refresh the app if a newly purchased module is not yet visible.
Your tills
With Matjar, the billing page shows Your tills: how many tills are activated, and how many other devices each till may pair.
- Activate this till: type the code the till's setup screen shows, the shop name and the country. The licence file downloads at once; load it on the till.
- Download licence: get a licence again at any time, and after each renewal.
- Replace a till (new PC): when every till is used, or a PC is replaced, pick the till it replaces and type the new code.
While the subscription is not active, licences already made still download, but no new one is made until it is paid. See Install and set up a till.
A standalone till account sees only its billing page: its plan and price, its till and its payments. It has no add-ons and no extra users.
Sponsored access
The billing page shows the end date. There is no automatic charge or renewal. At expiry, authorized viewing and exports remain available, while business changes are blocked.
To buy a paid plan early, confirm that billing starts immediately and the remaining sponsored period is forfeited. Free access stays in place until payment succeeds. A later purchase uses regular prices without a second signup benefit. Paid add-on/user changes and the Stripe portal are unavailable during sponsored access.